Frequently Asked Questions

Find answers to common questions about our products and services

  • Inside Dhaka: 80 taka (1-3 working days)
  • Outside Dhaka: 140 taka (2-5 working days)
  • FREE delivery on orders over 1000 BDT

Cancellation: Orders cannot be cancelled once confirmed. Advance delivery charges paid to courier companies are non-refundable.

Returns/Refunds: We do not accept returns for change of mind. Refunds are only available for damaged products with proper proof (unboxing video required).

Exchanges:

  • Damaged products: Exchange available with unboxing video proof
  • Wrong size sent by us: Free exchange with no additional delivery cost
  • Change of mind: No exchange available

Important: All exchange requests must include unboxing video as proof. Without proper documentation, we cannot process exchanges or refunds.

Yes! Free delivery on orders over 1000 BDT (valid till 2026)

We are an online-based store. All shopping is done through our website.

We operate exclusively online - no physical showroom available.


Simply place an order worth 1000 BDT or more and enjoy free delivery anywhere in Bangladesh.

Frequently Asked Questions

Find answers to common questions about our products and services

We offer a 30-day return policy for all unused items in their original packaging. Please contact our customer service team to initiate a return.

Standard shipping typically takes 3-5 business days. Express shipping options are available for faster delivery within 1-2 business days.

Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination. Please check our shipping page for more details.